Customer Care


SHIPPING

All jewelry is shipped by international signature-required courier (DHL,UPS,TNT) and will be tracked in real time until delivery has been completed usually within 3 working days .

FREE SHIPPING in EUROPE

FREE SHIPPING OVER € 500 WORLDWIDE

Most of my creations are hand made after receiving your order so please sometimes wait up to 21 days before your order is processed and shipped.

Sometimes, it may happen that we have some products ready to ship.

Orders under 500 € will incur shipping costs dependent on delivery location, please refer to the following chart.

ITALIA

FREE Express (24/48h) shipping

EUROPE and UK

FREE Express (24/48h) shipping

USA and CANADA

Under 500€       Express            35€

AUSTRALIA

Under 500€      Express        35€

SWITZERLAND

REST OF THE WORLD

Under 500€       Express            35€

You are strongly encouraged to check your ring size carefully before placing your order.
If, despite everything, the size ordered is not exact, we can book the collection of the ring and send it back after it has been
re-sized for FREE.


LIFETIME WARRANTY

WE ARE THE ONLY BRAND THAT GIVES YOU A 15-DAY MONEY BACK GUARANTEE  IF YOU ARE NOT SATISFIED WITH THE PRODUCT PURCHASED IN OUR SHOP.

 

RETURNS

In the event that a product you have ordered  does not match your order specifications contact us immediately at info@enrimars.com to arrange the pick-up of the package within 15 days.

Goods should be returned in their original packaging.

This policy does not affect your statutory rights.

 

                                    RING SIZE GUIDE

The numbers indicated in the size selector refer to the Italian scale, if you know your  european or Us size convert it using the table below.

You are strongly encouraged to check your ring size carefully before placing your order.

We recommend that you get your fingers professionally sized by an experienced assistant at a reputable jewellery store if you don’t know your size.

Alternatively contact us with an email to info@enrimars.com writing “ring size”
and we will help you.

Below you will find some examples of sizes:

XXS = 9 (ITA) = 49 (FRA) = 5 (US)

XS = 12 (ITA) = 52 (FRA) = 6.5 (US)

S = 14 (ITA) = 54 (FRA) = 7 (US)

S/M = 17 (ITA) = 57 (FRA) = 8 (US)

M = 20 (ITA) = 60 (FRA) = 9 (US)

M/L = 22 (ITA) = 62 (FRA) = 10 (US)

L = 25 (ITA) = 65 (FRA) = 11 (US)

XL = 28 (ITA) = 68 (FRA) = 12.5 (US)

In case you need further help or a special size please feel free to contact us or choose in shop the closest size and specify the correct one in the notes when ordering.

If, despite everything you will get the size wrong, you will be able to take advantage of the collection of the ring and a re-sized for FREE bearing only the shipping costs.

BRACELETS SIZE GUIDE

Depending on the design, each bangle or bracelet will fit tighter or more loose, so the measurements below should guarantee a perfect fit.

For bracelets generally, the size depends in the wrist measurements.

XS – is for a wrist between 5.3-5.9 inch/ 13,5-15cm.

S – is for a wrist between 6.1-6.5 inch/ 15,5-16,5cm.

M – is for a wrist between 6.9-7.3 inch/ 17,5-18,5cm.

L – is for a wrist between 7.5-8.0 inch/ 19-20,5cm

                                                                           XL – is for wrist up to 8.4 inch/ 21,5 cm

Please measure your wrist tightly as indicated in the picture.

If you don’t have a tailor’s measuring tape at hand, please use a strip of paper or a ribbon instead, mark the wrist circumference on it and measure afterwards lying flat.