Customer Care

SHIPPING

All jewelry is shipped by international signature-required courier and will be tracked in real time  until delivery has been completed.

Most of my creations like rings are hand made after receiving your order so please wait up to 12-18 days before your order is processed and shipped.

Orders over 500 € Ship for Free, worldwide.

Orders under 500 € will incur shipping costs dependent on delivery location, please refer to the following chart.

 

ITALIA

Express shipping for Free

EUROPE and UK

Express shipping for Free

USA and CANADA

Under 500€       Express            30€

AUSTRALIA

Under 500€      Express            30€

REST OF THE WORLD                                                           

Under 500€       Express            35€

 

RETURNS

In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 14 days.

Goods should be returned new unworn or unused in their original packaging where relevant.

will only cover shipping cost incurred in returning the product if the return is a result of our error.

Returns are not accepted due to customer error or change of mind. This policy does not affect your statutory rights.

 

RING SIZE GUIDE

You are strongly encouraged to check your ring size carefully before placing your order.

We recommend that you get your fingers professionally sized by an experienced assistant at a reputable jewellery store if you don’t know your size.

Our ring sizes in shop correspond with the Italian ring sizes:

XXS = 9 (ITA) = 49 (FRA) = 5 (US)

XS = 12 (ITA) = 52 (FRA) = 6.5 (US)

S = 14 (ITA) = 54 (FRA) = 7 (US)

S/M = 17 (ITA) = 57 (FRA) = 8 (US)

M = 20 (ITA) = 60 (FRA) = 9 (US)

M/L = 22 (ITA) = 62 (FRA) = 10 (US)

L = 25 (ITA) = 65 (FRA) = 11 (US)

XL = 28 (ITA) = 68 (FRA) = 12.5 (US)

In case you need further help or a special size please feel free to contact us.

 

BRACELETS GUIDE SIZES

Depending on the design, each bangle or bracelet will fit tighter or more loose, so the measurements below should guarantee a perfect fit.

For bracelets generally, the size depends in the wrist measurements.

XS – is for a wrist between 5.3-5.9 inch/ 13,5-15cm.

S – is for a wrist between 6.1-6.5 inch/ 15,5-16,5cm.

M – is for a wrist between 6.9-7.3 inch/ 17,5-18,5cm.

L – is for a wrist between 7.5-8.0 inch/ 19-20,5cm

XL – is for wrist up to 8.4 inch/ 21,5 cm

Please measure your wrist tightly as indicated in the picture.

If you don’t have a tailor’s measuring tape at hand, please use a strip of paper or a ribbon instead, mark the wrist circumference on it and measure afterwards lying flat.