Customer Care

At Enri Mars, every piece is designed and handcrafted in Italy using precious metals and traditional techniques.
Our jewelry is meant to be lived, worn, and transformed over time.

Below you’ll find everything you need to know to take care of your piece and enjoy it at its best.

 

SHIPPING & DELIVERY

All orders are shipped with insured express courier (DHL, UPS, FedEx or TNT), with tracking number and signature required upon delivery.

  • Europe: Free Express Shipping

  • Worldwide: Free shipping on orders over €500

  • Orders under €500 are subject to shipping costs based on destination

Once shipped, delivery usually takes 2–4 working days, depending on your location.

You’ll receive a confirmation email with tracking details as soon as your order leaves our workshop.

You are strongly encouraged to check your ring size carefully before placing your order.
If, despite everything, the size ordered is not exact, we can arrange the collection of the ring and send it back after it has been
re-sized for FREE.

 

 


RETURNS & EXCHANGES

We offer a 15-day return policy from the delivery date.

If you’re not satisfied with your purchase, you may request a return provided that:

  • The item is unworn and in its original condition

  • The original packaging is intact

To initiate a return, please contact us at info@enrimars.com within 15 days of delivery.
Our team will guide you through the process.

Please note: custom or personalized pieces are final sale and cannot be returned.

 

SIZING & FIT 

We provide international size guides for rings. If you’re unsure about your size, feel free to contact us before placing your order, we’ll be happy to assist you.

 

 

You are strongly encouraged to check your ring size carefully before placing your order.

We recommend that you get your fingers professionally sized by an experienced assistant at a reputable jewellery store if you don’t know your size.

Alternatively contact us with an email to info@enrimars.com writing “ring size”
and we will help you.

Below you will find some examples of sizes:

XXS = 9 (ITA) = 49 (FRA) = 5 (US)

XS = 12 (ITA) = 52 (FRA) = 6.5 (US)

S = 14 (ITA) = 54 (FRA) = 7 (US)

S/M = 17 (ITA) = 57 (FRA) = 8 (US)

M = 20 (ITA) = 60 (FRA) = 9 (US)

M/L = 22 (ITA) = 62 (FRA) = 10 (US)

L = 25 (ITA) = 65 (FRA) = 11 (US)

XL = 28 (ITA) = 68 (FRA) = 12.5 (US)

 

In case you need further help or a special size please feel free to contact us or choose in shop the closest size and specify the correct one in the notes when ordering.

If, despite everything you will get the size wrong, you will be able in most cases to take advantage of the collection of the re-sized for FREE of the ring bearing only the shipping costs.


BRACELETS SIZE GUIDE

Depending on the design, each bangle or bracelet will fit tighter or more loose, so the measurements below should guarantee a perfect fit.

For bracelets generally, the size depends in the wrist measurements.

XS – is for a wrist between 5.3-5.9 inch/ 13,5-15cm.

S – is for a wrist between 6.1-6.5 inch/ 15,5-16,5cm.

M – is for a wrist between 6.9-7.3 inch/ 17,5-18,5cm.

L – is for a wrist between 7.5-8.0 inch/ 19-20cm

XL – is for wrist up to 8.4-8.8 inch/ 21,5-22cm

Please measure your wrist tightly as indicated in the picture.

 

 

If you don’t have a tailor’s measuring tape at hand, please use a strip of paper or a ribbon instead, mark the wrist circumference on it and measure afterwards lying flat.

 

CARE & MAINTENANCE

Enri Mars jewelry is crafted using silver, gold and natural stones.
These materials are alive and naturally react to time, air and skin.

To preserve your piece:

  • Avoid contact with water, perfumes, creams and chemicals

  • Remove jewelry before sleeping, training or swimming

  • Store each piece separately in its original pouch or box

We recommend gently cleaning silver pieces with a soft cloth designed for precious metals.

 

NATURAL OXIDATION

Oxidation is a natural and expected process, especially in silver jewelry.

It may occur due to:

  • Air exposure

  • Skin pH

  • Humidity and environmental conditions

Oxidation is not a defect, but part of the material’s evolution and identity.

Many Enri Mars pieces are intentionally designed to embrace these variations, enhancing texture and depth over time.

If you wish to restore brightness, oxidation can be easily removed with proper cleaning or professional polishing.

 

UNIQUENESS & IMPERFECTIONS

Each Enri Mars piece is handmade and one of a kind.

Small variations in shape, surface, or finish are not flaws, but a signature of the artisanal process.
They are what make your piece unique and unrepeatable.